Zhilyova sends orders in cooperation with the courier company DHL and InPost

The cost of shipping within Poland depends on the selected delivery method

DHL/InPost courier - PLN 17

InPost parcel locker – PLN 15

Free delivery for purchases over PLN 700

Express / standard 1-2 business days

Please note that delivery times apply only to business days, excluding weekends, national and public holidays, force majeure.

Personal collection – same business day * – ZHILYOVA LINGERIE ul. Mokotowska 40/2, Warsaw

* When your order is ready for collection, you will receive an email notification.

If you make purchases as a consumer within the meaning of Art. 221 of the Civil Code, you have the right to withdraw from the contract within 14 days.

The deadline to withdraw from the contract expires after 14 days from the date on which you came into possession of the goods or on which a third party other than the carrier and indicated by you came into possession of the goods.

To exercise the right to withdraw from the contract, you must inform us of your decision to withdraw from this contract by means of an unambiguous declaration (for example, submitted in writing sent by post to the following address: Sklep Internetowy Point Lingerie, ul. Mokotowska 40/1A (intercom 2) , 00-543 Warsaw

or

by e-mail to the Seller's address: contact@zhilyova.pl

Please send back or hand over the returned item to us immediately and in any case no later than 14 days. The deadline is met if you return the item before the 14-day deadline expires.

The customer is responsible for returning the goods. It is recommended to use the services of proven carriers.

- It is necessary to attach proof of purchase and invoice.

- Returned products must have all original tags.

- If the tag is torn off, the goods cannot be returned.

If you withdraw from this contract, we will refund all payments received from you for the order immediately and in any case no later than 14 days from the date of receipt of the returned product

The costs of returning the order to the store are borne by the Buyer

We will refund the payment using the same payment methods that you used in the original transaction, unless you have expressly agreed to a different solution and it does not involve additional costs for you.

The lower parts of personal underwear (e.g. panties, bodysuits), excluding swimsuits, are not subject to returns or exchanges.

We accept the exchange of goods for another one.

If you choose a cheaper product, the difference will be refunded in the same form as the payment.

If you choose a product that is more expensive than the one you originally purchased, you will have to pay the difference.

The customer is obliged to inform us about the intention to return electronically: contact@zhilyova.pl

The customer is obliged to inform what product he would like to exchange.

zhilyova.pl is obliged to respond to the exchange request within 14 days (if the desired product is available within this time).

The customer is obliged to send the exchanged or returned product to the following address:

ZHILYOVA LINGERIE, ul. Mokotowska 40/2, 00-543 Warsaw

Share details about your shipping policies, item returns, or customer service.

Deferred payments are accepted via Klarna and PAYPO

Share details about your shipping policies, item returns, or customer service. If you withdraw from this contract, we will refund all payments received from you for the order immediately and in any case no later than 14 days from the date of receipt of the returned product.

We will refund the payment using the same payment methods that you used in the original transaction, unless you have expressly agreed to a different solution and it does not involve additional costs for you.